Returns & Warranty

Returns Process

1. Return Policy

Not happy with your Boosh order? You have 90 days from the day your order arrives to ask for a refund. It's fine if you've opened it and used it.

This covers our trimmer, blades and bundles.

There's a limit of 1 refund per customer.

2. Return Process

If we need the item back, we'll send you a free return label.

If your order arrives damaged, or you got the wrong item, please follow the same steps below.

To ask for a refund, please visit our Contact page, or email hello@boosh.co.nz. In your message please include:

1. Your name
2. Order number
3. Product purchased
4. A short reason for the refund

We'll reply within 24 hours. Refunds go back to the payment method you used for the order.

3. Return Guidelines

If we send you a return label:

1. Please use the free return label we send you. Items sent back without contacting us first won't be accepted.
2. We don't take in-person returns. Items returned in person can't be refunded.

Refunds

We'll let you know once your refund is approved. If we've sent you a return label, we'll check your item when it arrives. Once it's approved, we'll send your refund within 5 to 10 working days. Your bank might take a few more days to show it. Still waiting? Email hello@boosh.co.nz.

Damages and issues

Please check your order when it arrives. Contact us straight away if the item is faulty or damaged, or if you got the wrong item, so we can sort it out.

Product Limited Warranty

1. Limited Warranty

Subject to the terms of this warranty statement, Boosh Limited (“Boosh”) warrants to the original purchaser of a Boosh product (“the Product”) that the Product will, subject to compliance with the conditions below, be free from defects due to defective manufacturing or materials. For the avoidance of doubt, the Product will not be defective for the purposes of this warranty to the extent that the Product is performing or operating within any applicable tolerance or rating (or similar) levels as set out in Boosh's relevant published literature current at the time of purchase. Boosh warrants to the original purchaser of any accessories in respect of the Product supplied by Boosh that such accessories will be free from defects due to defective manufacturing or materials.

2. Conditions of warranty

Boosh will not be liable for breach of warranty unless the claimant has a valid claim and submits a claim in writing to Boosh. The written claim must be made within 30 days after the defect would have become reasonably apparent. To approve your warranty claim, the following conditions must be met: (a) you must have purchased the product from Boosh.co.nz or an authorised Boosh dealer; (b) proof of purchase; (c) the name, (d) physical address, (e) phone number and/or email address of the purchaser. If requested your product must be returned to Boosh, and you must have used the product only as intended and in accordance with the instructions.

If a defect occurs under these circumstances and during the Warranty Period, we will repair or replace, at our discretion, the defective product or part. Normal wear and tear including minor scratches or fading of color are not covered under this warranty. We may not be able to replace limited edition or discontinued products. If not, we will replace these products with an equivalent model based on availability. We may make changes to products and designs in the time you purchased your product and submitted a warranty claim. Products repaired or replaced under this warranty may or may not incorporate these changes.

3. Warranty Period

2-Year warranty period

• The Boosh Trimmer

4. Warranty Claim Process

To initiate a warranty claim within the 2-Year warranty period specified above, please visit our Contact page, alternatively contact hello@boosh.co.nz. In the request please provide the following information:

1. Your Name
2. Order Number (if purchased directly from Boosh.co.nz) or name of the seller (if the product was purchased from an authorised Boosh dealer)
3. product purchased,
4. proof of product purchase date,
5. whether the package is opened or unopened, and
6. Description of the problem you are experiencing.

If your claim information is confirmed, we will provide a prepaid shipping label to you. Once we receive and inspect your returned product, we will send you an email to let you know that we have received your product and are processing your request. We generally will notify you of our decision regarding your warranty claim within 5 to 10 business days after receiving your product.